Delivery Information

How Your Goods Will Be Sent?
How Fast Can I Get My Products?
How Are Goods Shipped To Me From China?
How Much Does Shipping Cost ?
Worldwide Shipping and Legality
Returns and Refunds
Read The Small Print!

How Your Goods Will Be Sent?

-You don't need to be an expert to start importing from China

-Just use the queendresses website checkout to preview shipping prices for your particular products, rates depend on quantity, weight.

-Once you complete your order payment, we'll ship the goods out to you typically within 2 business day (see Shipping Speed report below).

-The goods are shipped to you directly from the warehouse in China and arrive in just a few days.

-You receive the professionally and securely packed goods at your doorstep.

-Successful Delivery is Guaranteed.

How Fast Can I Get My Products?

The time from when you pay, to the time when you (or your customer) receives the goods, is typically 4-10 days.
Order processing, warehouse picking and packing, and dispatch: same day or 2 business day for orders up to 50pcs.

Current delivery times for different express companies:

-DHL, UPS: 2-5 days to deliver.

-EMS: 4-6 days to deliver.

-Air Mail(economy shipment): 7-21 days to deliver.

-If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Use the website Live Chat or click "support" at the top of any queendresses page.

How Are Goods Shipped To Me From China?

-We'll ship your goods to you by air express courier.

-The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, UPS.
EMS also available for certain countries.

-Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.

-Ship with your own courier: For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.

Air express courier:

After dispatch from the queendresses warehouse in Shenzhen, China, the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.

Import / Customs:

Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, queendresses will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.

Receiving Your Delivery

We guarantee your order will be delivered successfully.

Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered
It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.

How Much Does Shipping Cost?

-Shipping costs depend on your destination and the quantity/weight of goods you are buying. We can ship any quantity of goods to any destination!

-Instant online shipping quotes: Use the Queendress checkout system to preview the shipping choices and prices for your particular mix of goods.

Shipping Costs

-All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.

-The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.

-If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

Worldwide Shipping and Legality

-We offer shipping worldwide to almost all locations on the planet.

-Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the queendresses terms and conditions, which you are agreeing to at the point of placing an order.

-Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

-Speak to the queendresses Customer Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.

Returns and Refunds

-All our products come with a 12 month warranty.

-Fewer than 1% of all queendresses shipped products are subject to any warranty or quality issue.
In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.

-If you experience any problem with a product bought from queendresses, contact us first and we will do our best to advise you. Any returns must be discussed with queendresses Customer Support in advance, and authorized so they are sent with the correct paperwork.

-In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the queendresses warehouse in China are payable by you, and cannot be compensated by queendresses.

-Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.

Read The Small Print!

-Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!

-Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don't order PAL products for your market. Check if your country's networks will match the GSM frequency bands of Cell Phones you are ordering. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver's seat is on the left, don't order left side passenger sun visor Car DVD Monitors! Duh!

-Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and could-be-considered-medical products like e-cigarettes, that are not legal (booo!) to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. queendresses will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition queendresses is not responsible for informing you of possible import restriction issues before or after purchase.

-We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.

-Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.